de King Boutique Hotel KLCC brand with 222 rooms within KLCC shopping and entertainment precinct is now looking for enthusiastic, friendly and committed individuals to join us in the following positions:
Vacant Positions :-
- Assistant Sales Manager
- Sales Coordinator
- Housekeeping Attendant
- Reservation Officer & Assistant
- Maintenance & Engineering Technician
- Security & Safety Supervisor
- Assistant Housekeeper
- Guest Service Assistant
- Assistant Manager – Guest Service
Sales Assistant Manager REQUIREMENTS :-
- Candidate must possess at least Diploma / Advance Diploma / Degree in Hospitality / Tourism / Marketing / Business Administration / Hotel Management or equivalent
- 2 years working experience in related industry
- Good command of English and Bahasa Malaysia. Knowledge in Mandarin is an advantage.
- Positive working attitude, team player and able to work under pressure
- Have great self-discipline and able to work independently
- Computer literate
- Possess own transport and willing to travel outstation and overseas
- Applicable for Malaysian citizen only
Sales Assistant Manager DUTIES AND RESPONSIBILITIES :-
- Responsible in assisting Director of Sales & Marketing in departmental the day to day operation, making business decision for the unit in the absence of thereof
- To assist Director of Sales & Marketing with all aspects of Departmental operation, taking into account the Hotel’s philosophies, standards and procedures while ensuring that associate’s act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensure that a high level of service is maintained
- Responsible for direct sales solicitation on behalf of the hotel through the strategic implementation of effective sales activities
- Identify and develop potential new accounts to drive room revenue to the hotel. Strong in corporate/government contact. Familiar in PMS System
- Recommends improvements in the Hotel operations where he/she sees opportunity for improving service, increasing revenue etc
- Conduct site inspection and entertainment for potential / existing accounts
- Participate in company and industry function with the intention of soliciting and establishing new corporate accounts
- Understand the overall market, be familiar with the hotel’s competitors and their activities
POSITION Sales Coordinator REQUIREMENTS :-
- Candidate must possess at least SPM / Diploma in Hotel Management or equivalent
- 1 years working experience in related industry
- Good command of English and Bahasa Malaysia. Knowledge in Mandarin is an advantage
- Positive working attitude, punctual, reliable, honest
- Have great self-discipline and able to work independently
- Computer literate
- Applicable for Malaysian citizen only
Sales Coordinator DUTIES AND RESPONSIBILITIES :-
- Responsible in assisting department Manager in ensuring the day-to-day departmental operations runs smoothly and efficiently
- Prepare all administration documents required by the Hotel sales team
- Perform all duties of secretarial nature and responsible for general administration of the Sales & Marketing Department
- Attend weekly sales meeting as well as any other meetings chaired by the Director of Sales & Marketing for the purpose of recording minutes
- Assist in event coordination, event order, quotation, handling telephone sales enquiries / calls in the absence of the Sales Personnel or Reservations
- Maintain good communications and work relationships in all areas of the hotel
POSITION Housekeeping Attendant REQUIREMENTS :-
- Possess at least SPM
- Physical mobility and stamina required
- Hospitality housekeeping related experience desired
- Fresh from college encourage to apply
- Computer literate is added advantage
- Flexibility to work shifts
- Pleasant Personality with good attitude
- Applicable to Malaysian citizen only
Housekeeping Attendant DUTIES AND RESPONSIBILITIES :-
- Cleans and maintains guest rooms, rooms corridors, linen rooms and cupboards according to set standards and procedures
- Complies with hotel’s health, safety and hygiene standards
- Attends meetings and training sessions as required
- Follows the implementation of housekeeping standards and procedures in relation to :-
- Bedroom service
- Bathroom service
- Valet service
- Cleaning service
- Linen maintenance
- The ability to work as a Team Player all Associates
- Build and maintain positive relationship with all internal & external associates and
- To perform any other relevant job assigned from time to time by Superior
POSITION Sales Manager REQUIREMENTS :-
- Candidate must possess at least a Bachelor’s Degree in Hotel Catering/Marketing/Business Administration
- 2 years working experience in related industry preferred
- Computer literate
- Possess own transport and willing to travel outstation and overseas
- Applicable to Malaysian citizen only
Sales Manager DUTIES AND RESPONSIBILITIES :-
- Responsible in assisting Senior Sales & Marketing Manager in departmental the day to day operation, making business decision for the unit in the absence of thereof
- To assist Senior Sales & Marketing Manager with all aspects of Departmental operation, taking into account the Hotel’s philosophies, standards and procedures while ensuring that associate’s act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensure that a high level of service is maintained
- Responsible for direct sales solicitation on behalf of the hotel through the strategic implementation of effective sales activities
- Identify and develop potential new accounts to drive room revenue to the hotel
- Recommends improvements in the Hotel operations where he sees opportunity for improving service, increasing revenue etc
- Conduct site inspection and entertainment for potential / existing accounts
- Participate in company and industry function with the intention of soliciting and establishing new corporate accounts
- Be familiar with the hotel’s competitors and their activities
- Carries out additional tasks and any other duties as may be assigned by the Senior Sales & Marketing Manager diligently and to the best of ability
- To perform any other relevant job assigned from time to time by the Management
POSITION Maintenance & Engineering Technician REQUIREMENTS:-
- Possess at least SPM / Certificate in Mechanical engineering related matter or equivalent
- 2 years’ experience, preferably in Hotel industry is an added advantage
- Positive working attitude, punctual, reliable, honest
- Willing to work on shift duties, weekends, public holidays etc.
- Applicable to Malaysian citizen only.
Maintenance & Engineering Technician DUTIES AND RESPONSIBILITIES:-
- Have basic knowledge of all engineering operating system and equipment
- Able to carry out the general day-to-day operation of the entire engineering department for overall smooth operation s of the department
- Able to troubleshoot any engineering & maintenance issues
- Able to liaise and attend to guest request, concerns and feedback in a professional manner
- Maintain good communication and work relationships in all areas of the hotel
POSITION Assistant Housekeeper REQUIREMENTS:-
- Possess at least SPM / Diploma in Hotel Management or equivalent
- Minimum 2 years working experience in related industry
- Computer literate
- Applicable to Malaysian citizen only.
Assistant Housekeeper DUTIES AND RESPONSIBILITIES:-
- Assist departmental head in the day-to-day operation of Housekeeping Department
- Manage daily work assignments assigned to supervisory and non-supervisory personnel
- Undertake guest rooms inspection daily to ensure furnishing, facilities and equipment in guest rooms are clean and in good working condition
- Manage, coach and guide all staff under direct supervision and provide corrective actions if necessary to ensure the efficiency of Housekeeping Department
- Assist Housekeeper on all housekeeping programs including spring cleans, etc
- Implement and supervise housekeeping standard operating procedures
- Manage inventories of guest room amenities, supplies and linen par stock level
- Co-ordinate with established vendors for Housekeeping related operations (Pest Control, Laundry, Out-sources manpower supply)
- Monitor and improve Housekeeping KPI based on online guest feedback and In-House guest satisfaction survey
POSITION Guest Service Assistant REQUIREMENTS:-
- Possess at least SPM / Diploma in Hotel Management or equivalent
- 2 years working experience in related industry
- Good command of English and Bahasa Malaysia
- Pleasant personality with friendly approach and well-groomed
- Positive working attitude, punctual, reliable, honest
- Willing to work on shift duties, weekends, public holidays etc
- Computer literate
- Mandarin speaking is an added advantage
- Applicable for Malaysian citizen only
Guest Service Assistant DUTIES AND RESPONSIBILITIES:-
- Handle requests and needs of all guests promptly to meet guest satisfaction / expectations
- Able to solve issues /problems from guests’ complaints through effective communication in a friendly way
- Be familiar with hotel’s products and services and policies
- Ensure guest satisfaction and revenue optimization
- Able to handle reservation thru phone bookings, online Travel agent, walk-in and enquiry
- Understands the rate structure and promotional rates available
- Maintain good communication and work relationships in all areas of the hotel
- Able to perform any other relevant job assigned from time to time by the Management
POSITION Assistant Manager – Guest Service REQUIREMENTS:-
- Possess at least SPM / Diploma in Hotel Management or equivalent
- 2 years working experience in related industry
- Proficiency in spoken and written in English and Bahasa Malaysia
- Strong interpersonal and problem solving abilities, taking accountability, highly responsible & reliable
- Computer literate & familiar with back office PMS System especially Guest Centrix is an added advantage
- Mandarin speaking is added advantages
- Applicable to Malaysian citizen only
Assistant Manager – Guest Service DUTIES AND RESPONSIBILITIES:-
- Responsible in assisting Front Office Manager in the departmental day to day operation
- Perform Duty Manager functions and ensuring that a smooth, courteous and efficient service is provided according to the Hotel standards
- To assist Front Office Manager with all aspects of departmental operations, making business decisions for the unit in the absence of HOD thereof, taking into account the Hotel’s philosophies, standards and procedures
- Ensuring associate’s act at all times in a courteous, safe and efficient manner, in accordance with the Hotel’s policies and procedures
- To perform administrative duties such as preparing staff duty roster and statistical management month end report as assigned by HOD
- To perform Night Manager duty and responsible for the Night Audit process in back office PMS System and also ensuring the operations of night shift duty is under control
- Complete Quality Assurance room inspections and conduct regular property walk, ensuring maintenance needs are attended to on a timely basis
- Actively promote and drive hotel upselling programs, ensuring that all associates are fully conversant in upselling standards and procedures by coaching and training
- Ensure adherence to hotel credit procedure and policies at all times, leading by example
- To perform any other relevant job assigned from time to time by the Management
POSITION Security & Safety Supervisor REQUIREMENTS:-
- Candidate must possess at least SPM/High School Diploma or equivalent
- 2 years’ experience, preferably in Hotel industry with knowledge in ERT, OSHA and DOSH is an added advantage
- Positive working attitude, punctual, reliable, honest
- Willing to work on shift duties, weekends, public holidays etc.
- Applicable to Malaysian citizen only.
Security & Safety Supervisor DUTIES AND RESPONSIBILITIES:-
- Provides excellent customer service to hotel’s guest
- Immediate respond to emergencies to provide necessary assistance to hotel’s customers and employees
- Maintains safe and secure environment for customers and employees by patrolling and monitoring the hotel premises, monitoring surveillance equipment, inspecting buildings, access points for entry / exit
- Prevents losses and damages of hotels; properties and its equipment’s by reporting any irregularities occurred
- Accessing risk and possible safety hazards of all aspects of hotel operations
- Ensures company health and safety goals are implemented to prevent work site accidents
- Conducts investigation on causes of accidents and /or incidents related to guests’ complaints
- Liaising with relevant law enforcement agencies related to serious accidents and/or incidents involving hotels’ guests and employees
- Adhere to all company service and operating procedures
- Good command of Bahasa Malaysia and English both oral and written
- Daily management of control room / hotel key control / security log books/security pass etc
- Understand the Criminal Law such as police act, panel code, criminal procedure code and general law
- Able to liaise and attend to guest request, concerns and feedback in a professional manner
- Maintain good communication and work relationships in all areas of the hotel
- Able to perform any other relevant job assigned from time to time by the Management
Candidate who are interested please submit your application
together with complete resume via email to: recruitment@dekinghotels-klcc.com